Refund policy

Return Policy

You have 14 days from the date you receive your order to request a return.

Eligibility
To qualify for a return, items must be:

Unused, uninstalled, and not wired or modified in any way
In the same condition you received them, with all included parts and hardware
In the original packaging
Accompanied by a receipt or proof of purchase

How to start a return
Email us at support@chargedup3d.com with your order number and the reason for the return. Once your return is approved, we'll send you a return shipping label and instructions.

Returns that are sent without being approved first will not be accepted.

Non-Returnable Items
The following items cannot be returned:

Custom or made-to-order items, including custom fabricated parts and kits built or configured to your specs
Controllers or electronics that have been installed, wired, powered on, or had firmware flashed or modified
Sale items and gift cards

Not sure if your item qualifies? Email us at support@chargedup3d.com before ordering or starting a return.

Exchanges
The fastest way to get the right item is to return the one you have and, once the return is approved, place a new order for the item you want.

European Union 14-Day Cooling-Off Period
If your order ships to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification. Items must still meet the eligibility requirements above (unused, in original condition and packaging, with proof of purchase).

Refunds
Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post it.

If it's been more than 15 business days since your return was approved and you haven't received your refund, contact us at support@chargedup3d.com.

6-Month Warranty

We provide a 6-month limited warranty from the original order date on all powertrain parts, including the ESC (Electronic Speed Controller) and motor. This covers defects in materials and workmanship under normal use.

Complete system requirement

Powertrain warranty coverage applies only when the controller and motor are both supplied by Charged Up Everything and used together as a system.
If you're mixing in a controller, motor, or other powertrain parts not supplied by us, the powertrain warranty does not apply.
Your battery must be within the rated voltage of the kit. Damage from an incompatible or out-of-spec battery is not covered.

What's not covered

Water damage of any kind, including riding in the rain, through puddles, or in wet areas. Keep your cart and upgrades dry to maintain coverage.
Damage from crashes, impacts, or accidents
Damage from incorrect wiring, reversed polarity, or running above the rated voltage or current
Damage from custom tuning, modified settings, or firmware not supplied by us
Products that have been opened, modified, or repaired by anyone other than Charged Up Everything
Normal wear and tear, including cosmetic scuffs and scratches

Warranty claim process

Contact us: Email support@chargedup3d.com with your order number, a description of the issue, and photos or video if possible.
Send the parts in: Once we've reviewed your claim, we'll ask you to ship the parts to us for inspection. Please don't send anything without contacting us first.
Inspection and decision: After inspecting the parts, we'll let you know whether the claim is covered. Covered items will be repaired or replaced at our discretion.

Repairs and out-of-warranty items
We do not offer controller repair. For controllers outside the warranty period, we may be able to offer a discount toward a replacement.

We do offer BMS repair. We do not repair or replace battery cells or cell groups.

Shipping address for returns, claims, and repairs
Charged Up Everything
6459 Kalbfleisch Rd
Middletown, OH 45042

Questions? Contact us anytime at support@chargedup3d.com.